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Refund Policy

Refund Policy

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Returns
Unfortunately we can’t offer you a refund or exchange.
Please do not send your purchase back to us.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@exotica-swimwear.com

Taxes and Duties
Orders from some countries may be subject to local customs and duties fees upon arrival. All applicable customs fees, taxes and duties are the sole responsibility of the customer and will not be refunded by Exotica Swimwear. In addition, some orders may experience customs delays.

 

Refunds (if applicable)
We do not offer any refunds. However, if you decide to cancel your order before despatch send us an email at info@exotica-swimwear.com. We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We do not accept exchanges at all due to hygiene reasons. We only replace items if they are defective or damaged on arrival which should not happen as all items are quality checked before shipping. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you need to exchange it for the same item, send us an email at info@exotica-swimwear.com and we will assist you further.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 


If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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